If a warranty issue arises…

If you’re like me, if there’s an issue with something purchased, my first thought goes to whether I saved the warranty information. My second thought is about how smoothly or not smoothly the claim process will go. My third thought, if it’s a service company, is whether the company is still in business. Here at Archadeck of the Piedmont Triad, we are glad to honor our warranties. The question of how quickly we can handle it depends a good bit on how quickly we get the correct information which includes a written overview and pictures. This can be sent via regular mail or email – whichever you prefer.

Archadeck warranty protectionAt Archadeck, we provide our own warranty but the material manufacturers may also provide warranties. We want our customers to have all of this information in their hands in case there’s ever a reason to need it which is why we send all of this information in writing to every client at the end of their job.

There’s no reason to worry about Archadeck’s longevity or about whether Archadeck will take great care of you if an issue arises. Archadeck of the Piedmont Triad has always taken great care of all customers. We’ve been serving customers in this area for over 23 years and we have many 2-time, 3-time customers and even 4-time customers.

John Mallard, owner of Archadeck of the Piedmont Triad

John Mallard, owner of Archadeck of the Piedmont Triad

If you do have an issue, after we receive the written communication and pictures from you, we review the information and if needed, schedule an in-person visit. We work to schedule the visit within 2-4 weeks or sometimes sooner. We know that our clients spend a great deal of time on the deck, porch, or patio we’ve built and it’s our goal to take care of our in-construction customers as well as our existing valued customers.

If you have a warranty issue, please send the pictures and request to our office here in Greensboro at 5587-C Garden Village Way Greensboro, North Carolina 27410. If it’s easier, feel free to send your request and pictures via email to: piedmonttriad@archadeck.net or give us a call at (336) 664 – 1332.

 

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